A pharmacy technician supports the pharmacist with the day-to-day operations of the pharmacy. Their role includes the following:

• Preparing, processing, and dispensing prescriptions: The pharmacy technician receives the prescription and checks it for completeness and accuracy. They verify the information needed to fill the prescription, then prepare it under the pharmacist’s supervision. Key steps often include labeling, compounding (in some cases), and packaging the medication. Compounding duties may require advanced skills, such as preparing intravenous medications and solutions.

• Billing and insurance processing: After the prescription order is received, the pharmacy technician submits it to the patient’s insurance and helps resolve coverage or billing issues by consulting with the pharmacist. This may involve contacting the patient and the insurance company.

• Record keeping: They maintain prescription and inventory records according to the pharmacy’s protocols.

• Inventory management: The technician monitors stock levels and keeps accurate records of ordering, deliveries, and supplies received.

• Determining potential drug interactions: In consultation with the pharmacist, the technician maintains a working knowledge of common and potentially serious drug interactions.

• Maintaining proper drug storage: They store medications correctly and follow local protocols. For example, medications that require refrigeration must be kept at the correct temperature.

• Patient communication: The pharmacy technician is often the first point of contact for patients. They communicate in person or by phone about prescription status, insurance questions, and compliance-related issues.

Pharmacists oversee the overall operation of the pharmacy, including supervising pharmacy technicians. They also handle specialized responsibilities such as patient counseling (including medication reviews), drug utilization reviews, answering medication-related questions, and ensuring compliance with laws and regulations.