A pharmacy technician assists the pharmacist in the daily operations of the pharmacy. Their role includes the following -
Preparing, processing, and dispensing prescriptions: The pharmacy technician receives the prescription, processes it for completeness and accuracy, and verifies all information before filling the prescription under the supervision of the pharmacist. Labeling, compounding (in some cases), and packing the prescription are important steps in filling the prescription, which is the primary role of the pharmacy technician. Compounding duties may involve complex skills like preparing intravenous medications and solutions.
Billing and insurance processing: Once the prescription order is received, the pharmacy technician processes the prescription through insurance and resolves any issues by consulting with the pharmacist. This may involve contacting the patient and insurance company.
Record keeping: They maintain all prescription and stock-related records depending on protocols in place.
Inventory management: The technician regularly takes stock of the inventory and keeps accurate records about ordering, stock and supplies received.
Determining potential drug interactions: In consultation with the pharmacist, the technician should have a working knowledge of common and potentially serious drug interactions.
Maintaining proper drug storage: They should be able to store drugs appropriately and according to local protocols e.g. drugs that need refrigeration must be stored in the fridge at the right temperature.
Patient communication: The pharmacy technician is often the first point of contact with patients and communicates with them either in person or over the phone regarding prescription processing, insurance, or compliance issues.
Pharmacists oversee the overall working of the pharmacy, including all pharmacy technicians, in addition to special roles like patient counseling for medication reviews, drug utilization reviews, answering patient questions related to medications, and complying with laws and regulations.
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