4. Claims Settlement

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Claims Settlement

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Claim Settlement

Losses are settled according to the loss or valuation provisions listed in the policy. Property and Casualty (P&C) policies provide coverage “up to specified limits” stated in the policy. For example, if a home is insured for $300,000, the insurer’s limit of liability for loss to the home resulting from a covered peril is $300,000.

You’ll also see “limits of liability” described as coverage limits, stated limits, coverage amounts, policy limits, or indemnity limits.

Market Value is the price a willing buyer would pay and a willing seller would accept in the open market. It may be higher or lower than ACV and is rarely used in standard policies.
Valued Policy establishes an agreed amount payable for a total loss. It is often used for unique items like fine art and may also refer to state “Valued Policy Laws,” which require insurers to pay the full policy limit for a total dwelling loss due to fire or another covered peril (e.g., FL, TX, LA).
Agreed Value is a valuation method where the insurer and insured agree on the value of the property before a loss. It replaces the need for coinsurance and locks in the settlement amount for covered total losses.
Stated Amount is commonly used for classic or antique vehicles. The insured declares a stated value, and insurance is written for that amount. The insurer generally pays the stated amount or the cost to repair or replace the property, whichever is less, unless fraud or material misrepresentation is proven.
Functional replacement cost is used when property is repaired or replaced with less costly or modern materials that perform the same function, often in historic or older structures where original materials are unavailable or impractical.

Actual Cash Value (ACV)

Actual cash value (ACV) is designed to prevent an insured from profiting from a loss or collecting the coverage amount regardless of the amount of the loss.

For example, if Jean owns a $100,000 dwelling but insures it for $200,000, she will not be able to collect $200,000 if a total loss occurs.

ACV is a method of loss valuation commonly used in property and liability policies. It is typically calculated as replacement cost minus depreciation, or by using the “broad evidence rule,” depending on the jurisdiction.

Replacement Cost

Replacement cost is the amount needed today to replace damaged or destroyed property covered under the policy. Some policies will pay a loss based on replacement cost if the contract specifically provides for it, and this coverage generally has a higher premium.

Replacement-cost coverage pays to repair or replace property with materials of like kind and quality, without deduction for depreciation, but only up to the policy limit. This does not violate the principle of indemnity because the insured cannot recover more than the amount of insurance purchased. Some optional “guaranteed replacement cost” endorsements extend coverage beyond limits, but these are clearly disclosed and are not standard.

This coverage form includes a coinsurance clause. Coinsurance encourages an insured to carry an insurance amount that is a specific percentage (for example, 80%) of the property’s value. If the insured complies, the insurer will pay the full amount of a covered partial loss (up to the policy limit) less any deductible. Coinsurance applies only to partial losses, not total losses.

The coinsurance clause states that the insured must carry insurance which is at least 80% of the property’s value. If not, a formula will be applied to determine what the insurer will pay.

Under a coinsurance clause, the insured must carry insurance equal to at least the specified percentage (usually 80%) of the property’s value. If this requirement is not met, the insurer applies a formula to determine the payment amount, which penalizes underinsurance.

The formula is as follows:

$Amount paid = insurance carried \div insurance required \times loss - deductible$

For example, let’s assume that Behunin’s Hardware buys a building and personal property coverage form with an 80% coinsurance requirement. The policy includes a $250 deductible, and Behunin’s Hardware carries $120,000 of coverage. The building is valued at $200,000. A fire ensues, and the damage is $6,000. How much will the insurer pay?

(spoiler)

Answer: $4,250

Let’s pull out the key information from the example:

Policy: 80% coinsurance clause
Deductible: $250
Building value: $200,000
Insurance carried: $120,000
Insurance required: $160,000 (80% of 200,000)

Now we can substitute into the formula and solve.

$Amount paid = \frac{$120 , 000}{$160 , 000} \times $6, 000 - $250 = \frac{3}{4} \times $6, 000 - $250 = $4, 500 - $250 = $4, 250$

Claim settlements are based on the valuation provisions stated in the policy. P&C contracts provide coverage “up to specified limits,” which define the insurer’s maximum liability. The following terms describe common methods of determining coverage and settlement values:

Market Value: The selling price of property in the open market, which may differ from its Actual Cash Value (ACV).
Valued Policy: Used for unique or irreplaceable property such as artwork, or under state Valued Policy Laws that require full payment of the policy limit in a total dwelling loss.
Agreed Value: The insurer and insured agree in advance on the property’s value, replacing the need for coinsurance.
Stated Amount: Common for classic cars or antiques; the insured declares a value, and the insurer will pay the stated amount or the cost to repair or replace, whichever is less.
Functional Replacement Cost: Replaces damaged property with modern, functionally equivalent materials that cost less than the original.

Actual Cash Value (ACV) ensures that an insured does not profit from a loss exceeding the property’s value. Replacement Cost is the current cost of replacing the property. Policies may pay based on replacement cost if stipulated, often with a higher premium. The coinsurance clause ensures the insured maintains coverage at a specified percentage of the property’s value, or the formula will determine the claim payment.

For example, suppose Behunin’s Hardware carries $120,000 of coverage on a $200,000 building and sustains a $6,000 fire loss. In that case, the insurer applies the coinsurance formula and subtracts the deductible to determine payment - resulting in a $4,250 settlement due to underinsurance.

Chapter Vocabulary

Definitions

Actual Cash Value (ACV): Payment value for indemnification due to loss or damage of property; in most cases, it is replacement cost minus depreciation
Agreed Amount Endorsement: An endorsement that substitutes a dollar amount for a percentage of other coverage.
Depreciation: A reduction in the value of an asset with the passage of time, due in particular to wear and tear
Market Value: The amount a willing buyer would pay and a willing seller would accept in the open market, which may differ from replacement cost or ACV
Replacement Cost: The cost of replacing property with materials of like kind and quality without a reduction for depreciation due to normal wear and tear, subject to the policy limit unless an optional endorsement provides otherwise.
Stated Value: Commonly used in antique or collector auto insurance. The insured declares a stated value, and the insurer agrees to pay the stated amount or the actual cost to repair or replace, whichever is less, unless the value was overstated fraudulently.
Valued Policy: A policy that specifies an amount payable in the event of a total loss. Some jurisdictions have valued policy provisions that require insurers to pay the policy’s full face amount for a total loss to certain dwellings, rather than the property’s actual cash value.

Claim Settlement Methods

Losses settled per policy’s valuation provisions and specified limits
Limits of liability: coverage limits, stated limits, policy limits, indemnity limits
Settlement methods:
- Market Value: open market price, rarely used
- Valued Policy: agreed amount for total loss, used for unique items or under valued policy laws
- Agreed Value: pre-loss agreement on value, no coinsurance
- Stated Amount: declared value, insurer pays stated or repair/replacement cost (whichever is less)
- Functional Replacement Cost: repairs with modern, less costly materials

Actual Cash Value (ACV)

Prevents insured from profiting from a loss
Common in property and liability policies
Calculation: replacement cost minus depreciation, or broad evidence rule

Replacement Cost

Pays to repair/replace property with like kind and quality, no depreciation
Only up to policy limit, unless optional guaranteed replacement cost applies
Higher premiums than ACV coverage

Coinsurance Clause

Requires insurance at least 80% of property value
If requirement met: full payment for partial losses (minus deductible)
If not met: payment reduced by formula:
- Amount paid = (insurance carried ÷ insurance required) × loss − deductible

Chapter Vocabulary

Actual Cash Value (ACV): replacement cost minus depreciation
Agreed Amount Endorsement: substitutes dollar amount for coverage percentage
Depreciation: value reduction due to wear and tear
Market Value: open market price, may differ from ACV or replacement cost
Replacement Cost: cost to replace with like kind and quality, no depreciation
Stated Value: declared value, insurer pays stated or repair/replacement cost (lesser)
Valued Policy: pays specified amount for total loss, sometimes required by law

Claims Settlement

Claim Settlement

You’ll also see “limits of liability” described as coverage limits, stated limits, coverage amounts, policy limits, or indemnity limits.

Market Value is the price a willing buyer would pay and a willing seller would accept in the open market. It may be higher or lower than ACV and is rarely used in standard policies.
Valued Policy establishes an agreed amount payable for a total loss. It is often used for unique items like fine art and may also refer to state “Valued Policy Laws,” which require insurers to pay the full policy limit for a total dwelling loss due to fire or another covered peril (e.g., FL, TX, LA).
Agreed Value is a valuation method where the insurer and insured agree on the value of the property before a loss. It replaces the need for coinsurance and locks in the settlement amount for covered total losses.
Stated Amount is commonly used for classic or antique vehicles. The insured declares a stated value, and insurance is written for that amount. The insurer generally pays the stated amount or the cost to repair or replace the property, whichever is less, unless fraud or material misrepresentation is proven.
Functional replacement cost is used when property is repaired or replaced with less costly or modern materials that perform the same function, often in historic or older structures where original materials are unavailable or impractical.

Actual Cash Value (ACV)

Actual cash value (ACV) is designed to prevent an insured from profiting from a loss or collecting the coverage amount regardless of the amount of the loss.

For example, if Jean owns a $100,000 dwelling but insures it for $200,000, she will not be able to collect $200,000 if a total loss occurs.

Replacement Cost

The coinsurance clause states that the insured must carry insurance which is at least 80% of the property’s value. If not, a formula will be applied to determine what the insurer will pay.

The formula is as follows:

$Amount paid = insurance carried \div insurance required \times loss - deductible$

(spoiler)

Answer: $4,250

Let’s pull out the key information from the example:

Policy: 80% coinsurance clause
Deductible: $250
Building value: $200,000
Insurance carried: $120,000
Insurance required: $160,000 (80% of 200,000)

Now we can substitute into the formula and solve.

$Amount paid = \frac{$120 , 000}{$160 , 000} \times $6, 000 - $250 = \frac{3}{4} \times $6, 000 - $250 = $4, 500 - $250 = $4, 250$

Market Value: The selling price of property in the open market, which may differ from its Actual Cash Value (ACV).
Valued Policy: Used for unique or irreplaceable property such as artwork, or under state Valued Policy Laws that require full payment of the policy limit in a total dwelling loss.
Agreed Value: The insurer and insured agree in advance on the property’s value, replacing the need for coinsurance.
Stated Amount: Common for classic cars or antiques; the insured declares a value, and the insurer will pay the stated amount or the cost to repair or replace, whichever is less.
Functional Replacement Cost: Replaces damaged property with modern, functionally equivalent materials that cost less than the original.

Chapter Vocabulary

Definitions

Actual Cash Value (ACV): Payment value for indemnification due to loss or damage of property; in most cases, it is replacement cost minus depreciation
Agreed Amount Endorsement: An endorsement that substitutes a dollar amount for a percentage of other coverage.
Depreciation: A reduction in the value of an asset with the passage of time, due in particular to wear and tear
Market Value: The amount a willing buyer would pay and a willing seller would accept in the open market, which may differ from replacement cost or ACV
Replacement Cost: The cost of replacing property with materials of like kind and quality without a reduction for depreciation due to normal wear and tear, subject to the policy limit unless an optional endorsement provides otherwise.
Stated Value: Commonly used in antique or collector auto insurance. The insured declares a stated value, and the insurer agrees to pay the stated amount or the actual cost to repair or replace, whichever is less, unless the value was overstated fraudulently.
Valued Policy: A policy that specifies an amount payable in the event of a total loss. Some jurisdictions have valued policy provisions that require insurers to pay the policy’s full face amount for a total loss to certain dwellings, rather than the property’s actual cash value.

Achievable Property & Casualty

Our Insurance Property & Casualty course is now in "early access" - get 50% off for a limited time.

Claims Settlement

7 min read

Font

Discuss

Feedback

Claim Settlement

You’ll also see “limits of liability” described as coverage limits, stated limits, coverage amounts, policy limits, or indemnity limits.

Market Value is the price a willing buyer would pay and a willing seller would accept in the open market. It may be higher or lower than ACV and is rarely used in standard policies.
Valued Policy establishes an agreed amount payable for a total loss. It is often used for unique items like fine art and may also refer to state “Valued Policy Laws,” which require insurers to pay the full policy limit for a total dwelling loss due to fire or another covered peril (e.g., FL, TX, LA).
Agreed Value is a valuation method where the insurer and insured agree on the value of the property before a loss. It replaces the need for coinsurance and locks in the settlement amount for covered total losses.
Stated Amount is commonly used for classic or antique vehicles. The insured declares a stated value, and insurance is written for that amount. The insurer generally pays the stated amount or the cost to repair or replace the property, whichever is less, unless fraud or material misrepresentation is proven.
Functional replacement cost is used when property is repaired or replaced with less costly or modern materials that perform the same function, often in historic or older structures where original materials are unavailable or impractical.

Actual Cash Value (ACV)

Actual cash value (ACV) is designed to prevent an insured from profiting from a loss or collecting the coverage amount regardless of the amount of the loss.

For example, if Jean owns a $100,000 dwelling but insures it for $200,000, she will not be able to collect $200,000 if a total loss occurs.

Replacement Cost

The coinsurance clause states that the insured must carry insurance which is at least 80% of the property’s value. If not, a formula will be applied to determine what the insurer will pay.

The formula is as follows:

$Amount paid = insurance carried \div insurance required \times loss - deductible$

(spoiler)

Answer: $4,250

Let’s pull out the key information from the example:

Policy: 80% coinsurance clause
Deductible: $250
Building value: $200,000
Insurance carried: $120,000
Insurance required: $160,000 (80% of 200,000)

Now we can substitute into the formula and solve.

$Amount paid = \frac{$120 , 000}{$160 , 000} \times $6, 000 - $250 = \frac{3}{4} \times $6, 000 - $250 = $4, 500 - $250 = $4, 250$

Market Value: The selling price of property in the open market, which may differ from its Actual Cash Value (ACV).
Valued Policy: Used for unique or irreplaceable property such as artwork, or under state Valued Policy Laws that require full payment of the policy limit in a total dwelling loss.
Agreed Value: The insurer and insured agree in advance on the property’s value, replacing the need for coinsurance.
Stated Amount: Common for classic cars or antiques; the insured declares a value, and the insurer will pay the stated amount or the cost to repair or replace, whichever is less.
Functional Replacement Cost: Replaces damaged property with modern, functionally equivalent materials that cost less than the original.

Chapter Vocabulary

Definitions

Actual Cash Value (ACV): Payment value for indemnification due to loss or damage of property; in most cases, it is replacement cost minus depreciation
Agreed Amount Endorsement: An endorsement that substitutes a dollar amount for a percentage of other coverage.
Depreciation: A reduction in the value of an asset with the passage of time, due in particular to wear and tear
Market Value: The amount a willing buyer would pay and a willing seller would accept in the open market, which may differ from replacement cost or ACV
Replacement Cost: The cost of replacing property with materials of like kind and quality without a reduction for depreciation due to normal wear and tear, subject to the policy limit unless an optional endorsement provides otherwise.
Stated Value: Commonly used in antique or collector auto insurance. The insured declares a stated value, and the insurer agrees to pay the stated amount or the actual cost to repair or replace, whichever is less, unless the value was overstated fraudulently.
Valued Policy: A policy that specifies an amount payable in the event of a total loss. Some jurisdictions have valued policy provisions that require insurers to pay the policy’s full face amount for a total loss to certain dwellings, rather than the property’s actual cash value.

Claim Settlement Methods

Losses settled per policy’s valuation provisions and specified limits
Limits of liability: coverage limits, stated limits, policy limits, indemnity limits
Settlement methods:
- Market Value: open market price, rarely used
- Valued Policy: agreed amount for total loss, used for unique items or under valued policy laws
- Agreed Value: pre-loss agreement on value, no coinsurance
- Stated Amount: declared value, insurer pays stated or repair/replacement cost (whichever is less)
- Functional Replacement Cost: repairs with modern, less costly materials

Actual Cash Value (ACV)

Prevents insured from profiting from a loss
Common in property and liability policies
Calculation: replacement cost minus depreciation, or broad evidence rule

Replacement Cost

Pays to repair/replace property with like kind and quality, no depreciation
Only up to policy limit, unless optional guaranteed replacement cost applies
Higher premiums than ACV coverage

Coinsurance Clause

Requires insurance at least 80% of property value
If requirement met: full payment for partial losses (minus deductible)
If not met: payment reduced by formula:
- Amount paid = (insurance carried ÷ insurance required) × loss − deductible

Chapter Vocabulary

Actual Cash Value (ACV): replacement cost minus depreciation
Agreed Amount Endorsement: substitutes dollar amount for coverage percentage
Depreciation: value reduction due to wear and tear
Market Value: open market price, may differ from ACV or replacement cost
Replacement Cost: cost to replace with like kind and quality, no depreciation
Stated Value: declared value, insurer pays stated or repair/replacement cost (lesser)
Valued Policy: pays specified amount for total loss, sometimes required by law

Claims Settlement

Claim Settlement

You’ll also see “limits of liability” described as coverage limits, stated limits, coverage amounts, policy limits, or indemnity limits.

Market Value is the price a willing buyer would pay and a willing seller would accept in the open market. It may be higher or lower than ACV and is rarely used in standard policies.
Valued Policy establishes an agreed amount payable for a total loss. It is often used for unique items like fine art and may also refer to state “Valued Policy Laws,” which require insurers to pay the full policy limit for a total dwelling loss due to fire or another covered peril (e.g., FL, TX, LA).
Agreed Value is a valuation method where the insurer and insured agree on the value of the property before a loss. It replaces the need for coinsurance and locks in the settlement amount for covered total losses.
Stated Amount is commonly used for classic or antique vehicles. The insured declares a stated value, and insurance is written for that amount. The insurer generally pays the stated amount or the cost to repair or replace the property, whichever is less, unless fraud or material misrepresentation is proven.
Functional replacement cost is used when property is repaired or replaced with less costly or modern materials that perform the same function, often in historic or older structures where original materials are unavailable or impractical.

Actual Cash Value (ACV)

Actual cash value (ACV) is designed to prevent an insured from profiting from a loss or collecting the coverage amount regardless of the amount of the loss.

For example, if Jean owns a $100,000 dwelling but insures it for $200,000, she will not be able to collect $200,000 if a total loss occurs.

Replacement Cost

The coinsurance clause states that the insured must carry insurance which is at least 80% of the property’s value. If not, a formula will be applied to determine what the insurer will pay.

The formula is as follows:

$Amount paid = insurance carried \div insurance required \times loss - deductible$

(spoiler)

Answer: $4,250

Let’s pull out the key information from the example:

Policy: 80% coinsurance clause
Deductible: $250
Building value: $200,000
Insurance carried: $120,000
Insurance required: $160,000 (80% of 200,000)

Now we can substitute into the formula and solve.

$Amount paid = \frac{$120 , 000}{$160 , 000} \times $6, 000 - $250 = \frac{3}{4} \times $6, 000 - $250 = $4, 500 - $250 = $4, 250$

Market Value: The selling price of property in the open market, which may differ from its Actual Cash Value (ACV).
Valued Policy: Used for unique or irreplaceable property such as artwork, or under state Valued Policy Laws that require full payment of the policy limit in a total dwelling loss.
Agreed Value: The insurer and insured agree in advance on the property’s value, replacing the need for coinsurance.
Stated Amount: Common for classic cars or antiques; the insured declares a value, and the insurer will pay the stated amount or the cost to repair or replace, whichever is less.
Functional Replacement Cost: Replaces damaged property with modern, functionally equivalent materials that cost less than the original.

Chapter Vocabulary

Definitions

Actual Cash Value (ACV): Payment value for indemnification due to loss or damage of property; in most cases, it is replacement cost minus depreciation
Agreed Amount Endorsement: An endorsement that substitutes a dollar amount for a percentage of other coverage.
Depreciation: A reduction in the value of an asset with the passage of time, due in particular to wear and tear
Market Value: The amount a willing buyer would pay and a willing seller would accept in the open market, which may differ from replacement cost or ACV
Replacement Cost: The cost of replacing property with materials of like kind and quality without a reduction for depreciation due to normal wear and tear, subject to the policy limit unless an optional endorsement provides otherwise.
Stated Value: Commonly used in antique or collector auto insurance. The insured declares a stated value, and the insurer agrees to pay the stated amount or the actual cost to repair or replace, whichever is less, unless the value was overstated fraudulently.
Valued Policy: A policy that specifies an amount payable in the event of a total loss. Some jurisdictions have valued policy provisions that require insurers to pay the policy’s full face amount for a total loss to certain dwellings, rather than the property’s actual cash value.