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Textbook
1. Medical assistant
2. Electronic records
3. Medical terminology and anatomy
4. The fundamentals of infection control
5. Introduction to vital signs
6. The patient interview and history
7. The physical examination
8. Appointment scheduling
9. Insurance billing
10. Diagnostic coding and the ICD-10-CM System
11. Procedural coding
12. Medical billing and reimbursement essentials
13. Assisting with medical specialties
14. Assisting with the musculoskeletal system
15. Assisting with the cardiovascular system
16. Assisting with the respiratory system
17. Assisting with the nervous system
18. Anatomy and physiology of the urinary system
19. Assisting in obstetrics and gynecology
20. Assisting in endocrinology
21. Assisting in ophthalmology & otolaryngology
22. Assisting in gastroenterology
23. Assisting in the immune & lymphatic systems
24. Assisting in pediatrics: the developmental stages and care
25. The medical assistant’s role in caring for the older patient
26. The role of the medical assistant in physical therapy examination and assessment
27. Preparing for minor surgery: room, solutions, and supplies
28. Introduction to the clinical laboratory
29. Urinalysis
30. Blood collection
31. Analysis of blood
32. Electrocardiography and heart structure
33. The principles of pharmacology
34. Essential calculations and measurement systems
35. Solid, liquid, & solutions medication doses
36. Administering medications
37. Metabolism and core nutrient roles
38. Medical emergencies in the healthcare setting
38.1 Medical emergencies in the healthcare setting
38.2 Emergency preparedness and community response
38.3 Assisting with medical emergencies
38.4 Management of emergencies (Initial assessment and unresponsive patient care)
38.5 Cardiac emergencies and choking
38.6 Common office emergencies
38.7 Pain and traumatic injury management
38.8 Special needs, metabolic, and final review
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38.8 Special needs, metabolic, and final review
Achievable CCMA
38. Medical emergencies in the healthcare setting
Our CCMA course is currently in development and is a work-in-progress.

Special needs, metabolic, and final review

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Head injuries

The severity of head injuries can vary greatly. The history of the injury (i.e., details about what it is and how it happened) is crucial for determining appropriate management. With a head injury, the patient may appear normal; may experience dizziness, severe headache, mental confusion, or memory loss; or may even be unconscious. Loss of consciousness may be brief or prolonged; it may appear immediately or may be delayed. The victim may experience vomiting; loss of bladder and bowel control; and bleeding from the nose, mouth, or ears. The pupils of the eyes may be unequal and unreactive to light.

All head injuries must be considered serious. Notify the provider or contact EMS immediately. If evidence of a neck injury is seen, stabilize the neck and do not attempt to move the victim. Do not administer anything by mouth. Keep the patient warm and quiet. Watch the pupils of the eyes and record any changes. Measure vital signs and record the extent and duration of any unconsciousness. If the patient is at home or is sent home after the provider’s assessment, he or she should be watched closely for 24 hours after the injury for any change in mental status.

Foreign bodies in the eye

The eye is a delicate organ with a unique structure that demands special handling. This kind of emergency is uncomfortable, and it often is extremely difficult to keep the patient from rubbing the eye. Tell the patient not to touch the eye in any way. The provider may order ophthalmic topical anesthetic drops to relieve pain. The patient should be placed in a darkened room to wait for the provider because photophobia is common with eye irritations. If a contusion and swelling are present, cold, wet compresses can help. Ask the patient to close both eyes and cover them with eye pads until the provider arrives. The provider may order an eye irrigation to remove the object. The medical assistant should not attempt to search for or remove an object in the eyes.

Heat and cold injuries

Exposure to extremes in temperature can cause minor to severe injuries. Heat injuries occur most often on hot, humid days and result in cramps, heat exhaustion, or heatstroke. Heat-related muscle cramps may be the first sign of heat exhaustion, which is a serious heat-related condition. Patients with heat exhaustion appear flushed and report headaches, nausea, vertigo, and weakness. Heatstroke, the most dangerous form of heat-related injury, results in a shutdown of body systems. Patients with heatstroke have red, hot, dry skin; altered levels of consciousness; tachycardia; and rapid, shallow breathing. This is a true medical emergency. If heat-related problems are recognized in the early stages and are adequately treated, the patient does not usually develop heatstroke. Management of heat-related conditions includes getting the person out of the heat; loosening clothing or removing perspiration-soaked clothing; and giving the person cool electrolyte drinks if he or she is alert. An effective way to lower the victim’s temperature is to apply cool, wet cloths and then fan the moist skin so that heat is released from the body by evaporation.

The two types of cold-related injuries are frostbite and hypothermia. Frostbite, which is the actual freezing of tissue, occurs when the skin temperature falls to a range of 14° to 25° F (−10° to −3.9° C). Prolonged exposure of the skin to cold causes damage similar to a burn. The tissue may appear gray or white, may be swollen, and may have clear blisters; in full-thickness frostbite, the skin may show signs of tissue necrosis, including blackened areas and severe deformity. The more advanced the frostbite, the more serious the tissue damage and the more likely the body part will be lost. Frozen tissue has no feeling, but as thawing occurs, the patient reports itching, tingling, and burning pain. Mild frostbite can be managed by applying constant warmth to the affected areas; this can be done by immersing the area in warm water (no warmer than 105° F [40.6° C]) or by wrapping it in warm, dry clothing. Friction should never be used because this could increase tissue damage. If blisters have formed or if evidence of full-thickness frostbite is seen, the patient should be transported to the nearest ED.

Hypothermia is a medical emergency that may result in death unless the patient receives immediate assistance. Systemic hypothermia occurs when the core body temperature drops below 95° F (35° C). Signs and symptoms of hypothermia include shivering, numbness, apathy, and loss of consciousness. If hypothermia is suspected, activate EMS and provide care for any life-threatening conditions until help arrives. Remove the victim’s wet clothing and wrap the victim in blankets while moving him or her to a warm place. If the victim is alert, give warm liquids and apply heating pads (using a barrier to prevent burns) or chemical hot packs to help slowly raise the core body temperature.

Dehydration

A person dehydrates when more water is excreted than is taken in. Dehydration can be a very serious health emergency, leading to convulsions, coma, and even death. Infants, young children, and older adult patients are at greatest risk of developing serious complications from dehydration. Severe dehydration may be caused by excessive heat loss, vomiting, diarrhea, or lack of fluid intake. Symptoms include vertigo; dark yellow urine or no urine output for 8 to 10 hours; extreme thirst; lethargy or confusion; and abdominal or muscle cramps. If the patient shows any of these symptoms and is unable to retain fluids, schedule an urgent appointment or recommend that the patient be taken to the ED. Replacement of lost fluids is vital, so the patient should be encouraged to drink water, tea, sports drinks, fruit juice, or Pedialyte.

Head injuries

  • Always treat as serious; notify provider/EMS immediately
  • Key signs: loss of consciousness, vomiting, unequal pupils, bleeding from nose/mouth/ears
  • Stabilize neck if injury suspected; keep patient warm, quiet, NPO; monitor pupils and vital signs

Foreign bodies in the eye

  • Do not allow patient to touch/rub eye
  • Use topical anesthetic drops and dark room for comfort
  • Do not attempt removal; cover both eyes and await provider

Heat and cold injuries

  • Heat injuries: cramps, heat exhaustion (flushed, headache, nausea), heatstroke (hot, dry skin, altered consciousness, tachycardia)
    • Remove from heat, loosen clothing, give cool drinks if alert, cool with wet cloths/fanning
  • Cold injuries: frostbite (gray/white skin, blisters, necrosis), hypothermia (core temp <95°F, shivering, numbness, apathy)
    • Warm affected areas gently, never use friction; for hypothermia, remove wet clothes, wrap in blankets, give warm liquids if alert

Dehydration

  • Risk: infants, children, elderly
  • Causes: heat loss, vomiting, diarrhea, low intake
  • Signs: vertigo, dark/no urine, extreme thirst, lethargy, cramps
  • Encourage fluid intake; urgent care if unable to retain fluids

Diabetic emergencies

  • Insulin shock: hypoglycemia (rapid onset, sweating, tachycardia, irritability, seizures)
    • Treat immediately with glucose
  • Diabetic coma: hyperglycemia (slow onset, malaise, dry mouth, polyuria, fruity breath)
    • Notify provider, hospital admission needed
  • If unsure, give glucose; hypoglycemia improves, hyperglycemia requires hospital care

Patient education

  • Teach emergency response, EMS contact, and home safety
  • Post emergency numbers visibly; childproof homes, use “Mr. Yuk” stickers
  • Medical assistants should maintain certifications and promote community safety workshops

Legal and ethical issues

  • Know state limitations and employer policies for emergency care
  • Good Samaritan laws protect caregivers at emergency scenes (not workplace)
  • Obtain consent if possible; implied if unconscious
  • Medical assistants can assist in community disaster response due to cross-training

Professional behaviors

  • Provide highest standard of care; act in patient’s best interest
  • Remain calm, efficient, and seek help when needed
  • Use critical thinking: ask relevant questions, assess information, prioritize patient safety

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Special needs, metabolic, and final review

Head injuries

The severity of head injuries can vary greatly. The history of the injury (i.e., details about what it is and how it happened) is crucial for determining appropriate management. With a head injury, the patient may appear normal; may experience dizziness, severe headache, mental confusion, or memory loss; or may even be unconscious. Loss of consciousness may be brief or prolonged; it may appear immediately or may be delayed. The victim may experience vomiting; loss of bladder and bowel control; and bleeding from the nose, mouth, or ears. The pupils of the eyes may be unequal and unreactive to light.

All head injuries must be considered serious. Notify the provider or contact EMS immediately. If evidence of a neck injury is seen, stabilize the neck and do not attempt to move the victim. Do not administer anything by mouth. Keep the patient warm and quiet. Watch the pupils of the eyes and record any changes. Measure vital signs and record the extent and duration of any unconsciousness. If the patient is at home or is sent home after the provider’s assessment, he or she should be watched closely for 24 hours after the injury for any change in mental status.

Foreign bodies in the eye

The eye is a delicate organ with a unique structure that demands special handling. This kind of emergency is uncomfortable, and it often is extremely difficult to keep the patient from rubbing the eye. Tell the patient not to touch the eye in any way. The provider may order ophthalmic topical anesthetic drops to relieve pain. The patient should be placed in a darkened room to wait for the provider because photophobia is common with eye irritations. If a contusion and swelling are present, cold, wet compresses can help. Ask the patient to close both eyes and cover them with eye pads until the provider arrives. The provider may order an eye irrigation to remove the object. The medical assistant should not attempt to search for or remove an object in the eyes.

Heat and cold injuries

Exposure to extremes in temperature can cause minor to severe injuries. Heat injuries occur most often on hot, humid days and result in cramps, heat exhaustion, or heatstroke. Heat-related muscle cramps may be the first sign of heat exhaustion, which is a serious heat-related condition. Patients with heat exhaustion appear flushed and report headaches, nausea, vertigo, and weakness. Heatstroke, the most dangerous form of heat-related injury, results in a shutdown of body systems. Patients with heatstroke have red, hot, dry skin; altered levels of consciousness; tachycardia; and rapid, shallow breathing. This is a true medical emergency. If heat-related problems are recognized in the early stages and are adequately treated, the patient does not usually develop heatstroke. Management of heat-related conditions includes getting the person out of the heat; loosening clothing or removing perspiration-soaked clothing; and giving the person cool electrolyte drinks if he or she is alert. An effective way to lower the victim’s temperature is to apply cool, wet cloths and then fan the moist skin so that heat is released from the body by evaporation.

The two types of cold-related injuries are frostbite and hypothermia. Frostbite, which is the actual freezing of tissue, occurs when the skin temperature falls to a range of 14° to 25° F (−10° to −3.9° C). Prolonged exposure of the skin to cold causes damage similar to a burn. The tissue may appear gray or white, may be swollen, and may have clear blisters; in full-thickness frostbite, the skin may show signs of tissue necrosis, including blackened areas and severe deformity. The more advanced the frostbite, the more serious the tissue damage and the more likely the body part will be lost. Frozen tissue has no feeling, but as thawing occurs, the patient reports itching, tingling, and burning pain. Mild frostbite can be managed by applying constant warmth to the affected areas; this can be done by immersing the area in warm water (no warmer than 105° F [40.6° C]) or by wrapping it in warm, dry clothing. Friction should never be used because this could increase tissue damage. If blisters have formed or if evidence of full-thickness frostbite is seen, the patient should be transported to the nearest ED.

Hypothermia is a medical emergency that may result in death unless the patient receives immediate assistance. Systemic hypothermia occurs when the core body temperature drops below 95° F (35° C). Signs and symptoms of hypothermia include shivering, numbness, apathy, and loss of consciousness. If hypothermia is suspected, activate EMS and provide care for any life-threatening conditions until help arrives. Remove the victim’s wet clothing and wrap the victim in blankets while moving him or her to a warm place. If the victim is alert, give warm liquids and apply heating pads (using a barrier to prevent burns) or chemical hot packs to help slowly raise the core body temperature.

Dehydration

A person dehydrates when more water is excreted than is taken in. Dehydration can be a very serious health emergency, leading to convulsions, coma, and even death. Infants, young children, and older adult patients are at greatest risk of developing serious complications from dehydration. Severe dehydration may be caused by excessive heat loss, vomiting, diarrhea, or lack of fluid intake. Symptoms include vertigo; dark yellow urine or no urine output for 8 to 10 hours; extreme thirst; lethargy or confusion; and abdominal or muscle cramps. If the patient shows any of these symptoms and is unable to retain fluids, schedule an urgent appointment or recommend that the patient be taken to the ED. Replacement of lost fluids is vital, so the patient should be encouraged to drink water, tea, sports drinks, fruit juice, or Pedialyte.

Key points

Head injuries

  • Always treat as serious; notify provider/EMS immediately
  • Key signs: loss of consciousness, vomiting, unequal pupils, bleeding from nose/mouth/ears
  • Stabilize neck if injury suspected; keep patient warm, quiet, NPO; monitor pupils and vital signs

Foreign bodies in the eye

  • Do not allow patient to touch/rub eye
  • Use topical anesthetic drops and dark room for comfort
  • Do not attempt removal; cover both eyes and await provider

Heat and cold injuries

  • Heat injuries: cramps, heat exhaustion (flushed, headache, nausea), heatstroke (hot, dry skin, altered consciousness, tachycardia)
    • Remove from heat, loosen clothing, give cool drinks if alert, cool with wet cloths/fanning
  • Cold injuries: frostbite (gray/white skin, blisters, necrosis), hypothermia (core temp <95°F, shivering, numbness, apathy)
    • Warm affected areas gently, never use friction; for hypothermia, remove wet clothes, wrap in blankets, give warm liquids if alert

Dehydration

  • Risk: infants, children, elderly
  • Causes: heat loss, vomiting, diarrhea, low intake
  • Signs: vertigo, dark/no urine, extreme thirst, lethargy, cramps
  • Encourage fluid intake; urgent care if unable to retain fluids

Diabetic emergencies

  • Insulin shock: hypoglycemia (rapid onset, sweating, tachycardia, irritability, seizures)
    • Treat immediately with glucose
  • Diabetic coma: hyperglycemia (slow onset, malaise, dry mouth, polyuria, fruity breath)
    • Notify provider, hospital admission needed
  • If unsure, give glucose; hypoglycemia improves, hyperglycemia requires hospital care

Patient education

  • Teach emergency response, EMS contact, and home safety
  • Post emergency numbers visibly; childproof homes, use “Mr. Yuk” stickers
  • Medical assistants should maintain certifications and promote community safety workshops

Legal and ethical issues

  • Know state limitations and employer policies for emergency care
  • Good Samaritan laws protect caregivers at emergency scenes (not workplace)
  • Obtain consent if possible; implied if unconscious
  • Medical assistants can assist in community disaster response due to cross-training

Professional behaviors

  • Provide highest standard of care; act in patient’s best interest
  • Remain calm, efficient, and seek help when needed
  • Use critical thinking: ask relevant questions, assess information, prioritize patient safety

More from Medical emergencies in the healthcare setting

  • Medical emergencies in the healthcare setting
  • Emergency preparedness and community response
  • Assisting with medical emergencies
  • Management of emergencies (Initial assessment and unresponsive patient care)
  • Cardiac emergencies and choking